We realise that a truly successful business always puts it’s clients and customers first. We would like to listen to your views, comments and suggestions.

Our Aim: To provide a professional, reliable and consistent service to our clients!
Please talk to us about your Complaints, Compliments and Feedback so we can improve our service to you.

ComplaintsPlease complete the attached form if:
· You have not been satisfied with the service provided by Care1 staff
· You feel we have made an error which has affected you
· You require information regarding a service we provide
· You have not enjoyed a good experience

ComplimentsWe would love to hear from you if:
· You have been particularly happy with the service you have received from our staff
· A particular member of staff has exceeded your expectations
· You would like to compliment us on anything you believe is important

How to make a complaint?
Explained in this form is the 3 step process for making a complaint or providing feedback and what actions you can expect at each stage from Care1.

Who can complain? Any individual, group, friend of family member who uses our service can make a complaint.

If you need help making a complaint? We would be happy to assist you and talk you through making a complaint or providing feedback about our services. Simply call us on 1300 422 731 and speak to one of our friendly consultants. Alternately you can ask a family member or friend to help on your behalf.

What to expect when you make a complaint?You can expect your complaint to be taken seriously and have your privacy respected. We will endeavour to resolve your complaint on the day we receive it, or we may need a little extra time to look into your complaint. How to contact us to discuss your complaint or provide us with feedback

By mail: Send your complaint / feedback form to 
PO Box 1695, North Sydney NSW 1659
Call us: By phoning 1300 422 731
Fax us: Send your fax to (02) 8920 8802
E-mail us: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it